The Engine Room’s Commitment To You:We will act with integrity, honesty and openness in everything we do for and with you. We will absolutely respect the confidentiality of our working relationship.
We will return your phone calls within 24 hours. We will meet the deadlines we set (in the case of circumstances outside our control, we will let you know well in advance).
You will always know in advance, our fee for any assignment.
You are the sole judge of our performance. If anything we do falls short of your expectations we will – without question – respect your right to a full refund of your fee.
Your Commitment To Us:You will be open, frank and honest with us at all times. You will let us know immediately of any concerns you have about our work together.
You will give us all the information we need to do the work. You will give us access to your team within the time frames we agree upon.
You will make time available to work on the items we have agreed to work on.
You agree to listen to any advice we offer (we acknowledge your right to reject that advice).
You will pay your account as agreed.
You will give consideration to referring us to at least one other business person you believe would benefit from an association with us.